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The xScape Quality Guarantee: Bring It All Together

A custom design-build project requires meticulous structural engineering, high-spec material logistics, and uncompromised site execution. When you invest in a master-built outdoor living environment, your peace of mind should extend long after construction wraps.



For over 21 years, xScape has served as Northern Virginia’s single-source master builder. Because we invest heavily in pre-construction planning and job preparation before breaking ground, our builds move faster and deliver uncompromised long-term durability. 

Every complete backyard environment we build is backed by our direct structural and labor guarantees alongside maximum manufacturer coverage.

Complete Scope Coverage

Every backyard tells a story of clear direction, honest materials, and precise planning. Take a look inside completed projects:

Structural Framing

15-Year Warranty

Structural integrity of steel framing, support posts, beams, GoliathTech helical piles, and load-bearing substructures.

Workmanship & Labor

4-Year Warranty

Installation and craftsmanship on custom decks, covered porches, screened porches, masonry, and integrated hardscapes.

Manufacturer Material Warranties

xScape’s certified master-installer and preferred builder status unlocks maximum extended manufacturer coverage, passing direct long-term guarantees directly to you:

Warranty may vary depending on the manufacturer

What Is Covered Under Our Craftsmanship Warranty

Our 15-year structural framing warranty and 4-year labor warranty apply to full custom outdoor lifestyle projects (including multi-trade deck, porch, patio, and integrated pool environments) completed under an official xScape contract:

Structural Integrity

Failure, excessive shifting, or structural defects in steel framing, aluminum framing substructures, footings, GoliathTech helical piles, and primary load-bearing beams.

Craftsmanship & Assembly

Composite board alignment, mechanical fastening, picture-frame border executions, structural masonry joints, custom timber assembly, and hardscape settling beyond standard tolerances.

System Integration

Proper structural execution and physical mounting of outdoor heating elements, rain drain systems, integrated lighting, structural enclosures, and outdoor kitchen framing.

Coverage Exclusions

To maintain complete transparency, our structural and labor warranty does not apply to:

Normal Wear & Tear

Natural cosmetic aging, natural stone weathering, minor color fading from direct UV exposure, or initial natural soil settling within standard engineering tolerances.

Site Alterations

Damage caused by third-party contractors, unauthorized post-build structural modifications, unapproved additions, or heavy landscaping changes that disrupt pre-engineered site drainage.

Acts of Nature

Extraordinary weather events, severe flooding, fallen trees, seismic activity, or ground movement caused by external environmental disasters.

Unqualified Scopes

Standalone minor repairs, cosmetic maintenance touch-ups, or structures built prior to or outside of an official xScape design-build agreement. (Note: xScape specializes in complete outdoor lifestyle environments starting at $100k+ and does not perform standalone repairs or maintenance).

How to Submit a Warranty Claim

If you notice a potential issue with your structural framing, installation craftsmanship, or material performance, our dedicated service team makes resolution simple:

Submit Your Review Request

Contact our service team directly at sales@xscape.world or call 703-365-0747.

Provide Project Details

Include your original project address, approximate completion date, and 2-3 photos or video clips clearly showing the area in question.

On-Site Inspection

A dedicated xScape Project Manager will review your documentation and schedule an on-site structural or labor evaluation.

Resolution & Repair

Approved labor or structural repairs are scheduled directly with our specialized construction crews and completed at no cost to you. For material defects, we coordinate directly with our manufacturer reps on your behalf.